How to Use Your Frontier ERP Features as a Selling Point

When selecting custom product manufacturers, clients look for industry experience, quality, and price. Whether they want a single decorative iron gate or many unique furnishings for a hotel, their goal is always the same. Using your Frontier ERP features as a selling point can help you attract and maintain these customers.

Over the years, many companies have chosen Frontier as their ERP solution to save money and work more efficiently. Our ERP features help internally and give you a competitive advantage in selling more products. Continue reading to learn tips to set your company apart and get a bigger piece of the custom product market.

About Frontier ERP

Friedman was founded in 1980 and since that time, we have continued to upgrade and introduce innovative system features like cloud deployment and our parametric product configurator. In fact, many high-volume Frontier customers use our product configurator to configure, order, and produce complex products.

Friedman is also an industry expert, having customized ERP systems and features for a variety of manufacturers including:

• Kitchen and Bath Cabinets 
• Furniture and Textiles 
• Window & Glass Manufacturing
• Window Fashions
• Custom Door Manufacturing
• Building Products 
• Promotional & Ad Specialties 
• Industrial Products
• Automotive and Aerospace
• Metal Fabricating

8 Ways to Put Your Best Foot Forward

When clients compare manufacturers, they often look for what sets them apart from the rest. Highlighting your company’s strengths can make a significant difference in winning over these customers. Before discussing key Frontier ERP features, keep the following ideas in mind to emphasize during the sale.

1. Unique Product or Service Features

• Innovation: Highlight any unique features or cutting-edge technology that sets your product apart.
• Customization: Show how your offering can be tailored to meet the specific needs of the client.
• Quality and Reliability: Emphasize the superior quality and dependability of your products, backed by customer testimonials or industry awards.

2. Customer Service and Support

• Dedicated Support Teams: Highlight your responsive and knowledgeable customer and field service teams.
• Training and Onboarding: Offer comprehensive training videos or materials to ensure proper use of your products.
• After-Sales Support: Showcase your ongoing support, including maintenance and troubleshooting.

3. Proven Track Record

• Case Studies and Success Stories: Share specific examples of how your products have positively impacted other clients.
• Customer Testimonials: Spotlight positive feedback from satisfied customers.
• Industry Credit: Mention any certifications that demonstrate your company’s commitment to excellence.

4. Competitive Pricing and Value

• Cost-Effectiveness: Emphasize how your product offering provides better value for money compared to the competition.
• Flexible Pricing Options: Offer various pricing models and maintenance packages that cater to different budgets.

5. Efficiency and Time Savings

• Delivery Times: Highlight how quickly the customer can receive their order.
• Streamlined Operations: Emphasize how your optimized manufacturing and efficient workflows enable quicker order completion.

6. Industry Expertise

• Specialized Knowledge: Showcase your deep understanding of the industry and how that translates into better products for your clients.
• Experienced Team: Highlight the expertise of your team members and their ability to provide valuable product insights and advice.

7. Sustainability and Ethical Practices

• Sustainability in Manufacturing: Showcase your commitment to eco-friendly manufacturing practices and material use.
• Corporate Responsibility: Demonstrate that your company values ethical practices such as fair treatment of workers, diversity, and community support.

8. Manufacturing Innovation

• Cutting-Edge Technology: Highlight manufacturing technologies your company uses that improve product quality and reduce lead times. (ie. ERP features, robotics, and automated workflows)
• Lean Manufacturing Processes: Emphasize your ability to minimize waste and optimize production efficiency through lean manufacturing principles.
• Continuous Improvement: Demonstrate your company’s dedication to innovation by highlighting ongoing research and development efforts that keep you ahead of the competition.

By concentrating on these aspects, you can show your company’s prominence in the industry and why it is the client’s best choice.

Frontier ERP Features to Highlight

Frontier ERP can be what sets you apart from other custom manufacturers. Show prospects that Frontier boosts your efficiency, reliability, and scalability, to deliver faster, precision products. These and other ERP features demonstrate that you’re not just keeping up with industry standards – you’re leading the way. Here are a few you should spotlight when talking to potential clients:

Real-time Data and Analytics

One of the standout ERP features is the ability to make data-driven decisions on the fly. Show clients how you can quickly adapt to market changes and meet their needs thanks to real-time data access. This assures them that you aren’t selling items without inventory or estimating delivery dates you cannot meet. You can also provide them with instant access to order status, shipment tracking, and other account details.

Advanced Product Configuration Abilities

Frontier’s Parametric Product Configurator supports the advanced complexity often required by clients for custom-made products. Our interactive product configurator empowers your clients to customize their purchases while simplifying both the ordering and production processes. It enables them to choose options like colors, sizes, features, and accessories tailored to their preferences.

Our advanced product configurator allows customers to see 3D product designs before manufacturing. This helps them understand how their choices impact the final product. It can also integrate with pricing algorithms to automatically adjust prices based on selected configurations. This allows for dynamic pricing ensuring pricing consistency.

These ERP features enhance the customer’s shopping experience, ensure proper price, and reduce the risk of order errors.

Streamlined Sales Order Management

A significant advantage of Frontier ERP is a streamlined sales process. Our built-in Configure, Price, Quote (CPQ) software configures products, applies pricing, and generates quotes in a snap. No need for manual entries and guessing on lead times during the quoting process.

The CPQ ERP features check inventory and production schedules to ensure correct delivery dates. Customer-specific defaults for promotions and pricing are also included to streamline the ordering process. Quotes come with a detailed bill of materials to ensure complete order accuracy.

Frontier CPQ ERP features are built with the end-user in mind, with an easy-to-navigate configuration process. This provides a user-friendly experience and boosts customer satisfaction, from product selection to order completion.

If you use our integrated eQuote Dealer module, your dealers and sales reps have instant access to the CPQ ERP features. It streamlines the quoting process, enabling dealers to generate quotes and delivery dates quickly and accurately. Additionally, the module improves communication by offering a centralized platform for seamless collaboration between you and your sales teams.

Integrated Customer Portals

Customer experience is crucial for your business, and Frontier ERP’s customer portal integration can play a significant role. Portal integration allows clients to easily access order statuses, inventory levels, and even custom reports. By being clear and easy to work with, you show clients that you appreciate their business and want to give them a good experience. This is a substantial selling point that can set you apart from competitors who might not offer the same level of service.

Advanced Production Tools

Explain how your Frontier ERP features allow for precise shop floor control and production scheduling. This ensures on-time deliveries, reduces lead times, and reduces waste – all things that your clients will appreciate. Automated quality checks and product traceability are essential ERP features that can give clients peace of mind as well. They’ll know that the products they receive are consistent and meet all necessary standards.

Compliance and Risk Management

Manufacturing comes with a range of compliance and risk management challenges. Frontier ERP helps ensure that you’re always in line with industry standards and regulations. Whether it’s managing supply chain risks or maintaining quality control, your ERP features can minimize potential issues. Show clients you take compliance and risk management seriously to reassure them that their products are safe with you.

Showcase Your Commitment to Innovation

Using a high-quality ERP system like Frontier ERP shows your company values innovation and wants to keep improving. Clients prefer partners who are innovative and constantly seek to improve their processes and provide better products. Using advanced ERP features can help your business stand out. This can attract clients who value modern technology.

Conclusion

In a competitive marketplace, setting your business apart through innovation, efficiency, and customer service is vital. By leveraging Frontier ERP features and your company’s strengths, you can position your company as a leader in the custom manufacturing industry.

Demonstrating these skills during sales presentations demonstrates your commitment to quality and reliability. It also reassures potential customers that you are prepared to meet their specific needs promptly and accurately. In doing so, you’ll not only attract more clients but also foster long-term relationships built on trust.

Do you have questions about the Frontier ERP features listed above or other functionalities? Contact us today!