In today’s fast-paced digital economy, manufacturers need efficient tools to streamline customer interactions and ensure seamless transactions. The Frontier eProduct Suite is designed to enhance customer portal account management. It provides a robust eCommerce ERP solution that integrates directly with the Frontier ERP system. Use real-time data access, secure transactions, and flexible user interfaces for an improved online presence.
The Power of Frontier’s eProduct Suite
The eProduct Suite includes fully integrated applications that facilitate online business activities. These modules allow external users to access product catalogs, configure complex orders, check order statuses, and manage accounts. Dealers, distributors, and customers can complete these processes, all while relying on a secure and intuitive online environment.
Key Features and Benefits:
Frontier’s eCatalog provides your customers with a fully customizable online catalog that updates in real time.
- Real-time ERP integration – Ensures up-to-date product, pricing, and order information
- Enhanced customer self-service – Reduces reliance on customer service teams
- Secure access controls – Provide customers and sales reps with tailored information visibility
- Graphical product displays – Simplifies order entry for complex, configured products
- Automated order processing – Eliminates duplicate data entry and manual order handling
eProduct Modules: Optimizing Customer Portal Functionality
Did you know that, according to Zendesk, 67% of customers prefer self-service over speaking to a customer service rep? They avoid contacting customer service because they often view the interaction as negative and time-wasting. Our eProduct suite is designed with this in mind.
1. eCatalog – Internet-Based Product Catalog Management
The eCatalog module enables businesses to set up and maintain online product catalogs. Each listing comes with the ability to be complete with extended descriptions, images, and logical groupings. When combined with eStock and eConfigure, it creates an intuitive eCommerce shopping experience for customer engagement.
2. eConfigure – PCM Order Management
Complex product configurations are a challenge for manufacturers, but eConfigure simplifies this process. Using Frontier’s Product Configuration Management, eConfigure lets customers easily order customizable products through their web browser. It also ensures real-time checks on specifications and accurate pricing using the Frontier ERP single source of truth.
3. eCredit – A/R Management for Better Cash Flow
With eCredit, customers and sales reps can access accounts receivable and credit information from the Frontier ERP Financial module in real time. This self-service approach improves cash flow management and reduces the workload on internal finance teams.
4. eManage – Self-Service Account Management
With eManage, customers have full control of their contact details. This reduces the burden on customer support teams and ensures that customer account information remains up to date.
5. eQuoteDealer – B2B Customer Quotation and Pricing Management
eQuoteDealer streamlines the quoting process, supporting both stock and configured products. Dealers can manage customer quotes, apply markups for second-tier customers, and facilitate manufacturer-to-dealer pricing seamlessly. Plus, they have real-time access to available inventory and scheduling to ensure quotes and timelines are right from the get-go.
6. eWebServices – Secure Data Processing
Frontier eWebServices simplifies data exchange between our advanced ERP system and your portal or website. With real-time data processing, it integrates seamlessly into your external applications. eWebServices secures your online platforms and ensures they show accurate product, configuration, and customer data.
Frontier’s eProduct Suite gives companies the self-service tools they want through customer portal account management.
7. eStatus – Real-Time Order Status Tracking
Customers and sales reps can track order statuses in real time using eStatus. This transparency reduces inquiries and improves customer relationships.
8. eStock – Stock Order Processing
For manufacturers dealing with standard stock items, eStock enables smooth online order placement through a simple, efficient portal interface.
Advanced eCommerce ERP Support for Seamless Transactions
The Frontier eProducts offer a comprehensive eCommerce ERP framework that ensures consistency and efficiency in online transactions. Key features include:
- Standard web server deployment – Ensuring easy scalability
- iConnect API layer – Providing seamless integration and data consistency
- Secure authentication – Allowing access control for customers and sales representatives
- Flexible product catalog – Supporting logical categorization for marketing and sales
- Real-time order validation and pricing – Ensuring accuracy in complex configurations
- Integrated shopping cart functionality – Supporting repeat and held orders
- Automatic email confirmations – Keeping customers informed of order acknowledgments
- ERP-driven order promise dates – Offering real-time visibility into order fulfillment timelines
Why Choose the Frontier eProduct Suite?
With the Frontier eProduct Suite, manufacturers can transform their customer portal account management into a streamlined, customer-friendly experience. By having visibility to real-time inventory and order updates, it allows self-service account management for a better customer experience. eProducts also ensures accurate pricing on complex configurations to enhance business accuracy and efficiency.
By leveraging a fully integrated eCommerce ERP, manufacturers can:
- Improve order accuracy and reduce processing times
- Enhance customer self-service capabilities
- Increase operational efficiency with seamless ERP connectivity
- Strengthen dealer and distributor relationships with better quoting and order management tools
Frontier ERP is considered one of the best ERP systems for manufacturing custom products. The Frontier eProduct Suite is the perfect solution for these manufacturers as well. It helps them improve their online business processes and gives customers a better digital experience.
Contact us today to learn how Frontier ERP can take your eCommerce operations to the next level.
