Maximizing Your Frontier ERP Investment
With Frontier ERP, you gain more than just powerful software—you receive expert professional software support and services. Our client service and support team is dedicated to guiding you through every step of your ERP journey; from implementation to everyday operations.
Expert Assistance for Successful Implementation
Our professional services team provides essential software support to streamline your ERP implementation process. Key services include:
- Implementation Process Analysis (IPA): IPA lays the groundwork for a successful ERP implementation. We review your existing business processes to identify potential challenges and opportunities. From there, an initial project plan is developed with software support, education opportunities, and suggested actions.
- COMPASS Methodology: Our eight-step COMPASS implementation method ensures a smooth ERP deployment. This comprehensive process covers everything from forming an implementation team to post-implementation reviews. Our software support includes regular progress assessments to keep your project on track.
- Consulting Support: Our consultants offer expert guidance before, during, and after implementation. They provide industry insights to help you plan and execute a successful ERP project.
- Custom Programming: We also offer custom programming to meet your industry-specific needs, ensuring minimal modifications and seamless integration with future software updates.
- Data Conversion: Our team has extensive experience in data mapping and conversion. You can rest assured that your existing data is transferred accurately to the Frontier.
Reliable Software Support When You Need It
The Frontier customer service and support team is always ready to assist with product functionality, application issues, and technical operations. Our specialists provide quick responses, ensuring minimal downtime and maximum efficiency. We have a proven track record of swiftly and effectively resolving problems to facilitate a smooth transition and ongoing operation of your ERP system. Additionally, you have 24/7 access to the Frontier Customer Portal for continuous software support.
Enhancing Your Investment Through Education
To maximize the value of your user-friendly ERP system, we offer a variety of training programs. These include live and on-demand customer webinars, tech talks, and our biennial user conference, Converge. Training sessions can be conducted at your location or online.
Frontier’s Online Community
Lastly, the Frontier Documentation Wiki complements our official documentation, offering a rich resource hub with technical setup specifications, application tutorials, FAQs, and more. Limited to one account per company, this wiki fosters a collaborative learning environment.
Continuous Improvement
Implementing an ERP system is not a one-time event. It’s an evolving tool that should grow and adapt to your changing needs. It’s important to regularly review and refine your Frontier ERP system to ensure it continues to meet your requirements and leverages new technologies.
Find Out More
Frontier ERP goes beyond an application by providing exceptional software support and services to help you fully leverage your ERP system. We invite you to explore our services and discover how Frontier can propel your business forward. Do you have questions? Contact us today!
