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Guide to ERP Customer Relationship Management Best Practices

erp customer relationship management

Customer relationships are important for any company since they can make or break a business. Lack of communication and undefined customer buying patterns can hurt the bottom line. For custom manufacturers, ERP Customer Relationship Management (CRM) can keep customers well-informed and maintain their loyalty. Dive into this helpful guide to learn how you can improve your customer standings and gain more sales with an ERP customer-focused CRM. What is ERP Customer Relationship Management? An ERP system typically handles business…

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Manufacturers Can Increase Customer Satisfaction with CPQ 

happy couple in remodeled kitchen, increase customer satisfaction

It’s no secret that customer satisfaction can make or break a company’s reputation. Even one bad experience can spread like wildfire online, leading to many headaches for a manufacturer. Businesses are increasingly recognizing the importance of providing a positive customer experience. The challenge lies in how to increase customer satisfaction metrics without hurting manufacturing efficiency and company profitability. Configure, Price, Quote (CPQ) software with ERP product configuration addresses both sides of this equation. Discover how CPQ and product configuration…

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