Imagine your company has a rush order for ten custom cabinet doors that must be filled by the end of the day. Your team squeezes it into the production schedule and completes it one hour early. You notify sales, but they tell you they changed the quantity to 14 in the system three hours ago and ask, “Didn’t you see that?” If only you had event notifications as part of your ERP, production would have known about the change.
The good news is that Frontier ERP comes with a flexible event notification feature built right in. This means you can streamline your communication across various departments, boosting efficiency and reducing errors. Let’s explore how event alerts can help your company stay on track and optimize operations.
What is an ERP Event Notification?
The event notification feature within Frontier ERP allows you to define events specific to your company and/or department. Each event alert then triggers automatic actions in response. These actions can include sending faxes, emails, or SMS messages to individuals or groups, both internally and externally.
Frontier ERP events can be monitored in real time or batched for periodic review. This flexibility ensures that the proper people are informed at the right time, enhancing overall communication within your organization.
Let’s review some examples of how event notifications can be used in different departments next.
Sales Order Management: Never Miss a Beat
In the sales department, timely information is critical for maintaining customer satisfaction and closing deals. Let’s say your biggest customer places an order at a higher value than their typical purchases. This results in the ERP system putting a hold on the order (event) and awaiting extended credit approval.
With Frontier’s event notification feature, the sales manager gets an immediate alert (notification). This helps them address the issue quickly and release the order (triggered action). This proactive approach prevents delays and ensures communication breakdowns do not cause sales opportunities.
Customer Service: Enhance Customer Satisfaction
Customer relationship management (CRM) is all about maintaining strong, positive relationships with customers. Frontier ERP’s event notifications keep the customer service team updated on key customer interactions and problems. Whether it’s a new order, status update, or a field service request, event alerts ensure that your CSRs respond promptly.
An email notification will be sent to the account manager when a new customer places an order so they can follow up personally. Similarly, an immediate alert can be sent to the customer support team if a customer files a service request. This allows them to address the issue quickly and keep the customer informed throughout the service process. This timely communication helps build trust and loyalty, enhancing overall customer satisfaction.
Inventory: Keep Stock Levels Optimal
Effective inventory management requires constant monitoring to avoid stockouts or overstock situations. With Frontier ERP event alerts, warehouse managers can set up notifications for low stock levels. If the amount of raw material gets too low, procurement gets an alert that then leads to an automatic purchase order. This real-time notification system helps maintain optimal stock levels and prevents production delays.
Procurement: Streamline Supplier Communication
In the procurement department, effective communication with suppliers is vital for maintaining a smooth supply chain. Frontier ERP’s event notifications can significantly enhance this process by ensuring timely updates and alerts for procurement activities.
Imagine a scenario where a critical raw material order is delayed. With Frontier ERP’s notifications, the procurement manager gets an alert right away. This lets them contact the supplier quickly and discuss other solutions.
In their Guide to Purchase Order Approvals, Tradogram notes that “real-time notifications and tracking ensure that each purchase order is processed swiftly, leading to improved collaboration between procurement teams and approvers.” This real-time communication helps prevent production halts and keeps the supply chain moving efficiently.
You can also automate alerts for vendor contract renewals or reviews in Frontier’s Supply Chain Management module. This helps with overall vendor management, reducing the risk of missed deadlines or oversights.
Finance: Stay on Top of Transactions
In the finance department, staying informed about significant financial transactions is crucial for maintaining financial health. Frontier ERP’s event alerts can alert the finance team about large incoming payments or unexpected expenses. This ensures that important financial events are promptly addressed, improving financial oversight and control.
Production: Optimize Operations
Once a sales order is entered into your Frontier ERP system, it automatically alerts the production department for scheduling. That way there are no double bookings of specific manufacturing lines or delays in production.
Frontier ERP lets you customize event notifications so your team is always in the know.
Production managers must be aware of any issues that could disrupt manufacturing processes. Frontier ERP event alerts can notify them of machine downtimes or production delays. If a key piece of equipment stops working, a notification is automatically sent to maintenance. This immediate communication minimizes downtime and keeps production schedules on track.
Shipping: Timely Delivery Updates
In the shipping department, keeping customers and stakeholders informed is essential. Frontier ERP notifications can be set up to alert shipping managers when a customer’s order is ready to roll out the door. This allows the logistics department to schedule transport efficiently.
In addition, an automated email can be sent to customers when their order is shipped. This keeps customers in the loop and reassures them that their needs are being addressed promptly. By leveraging Frontier ERP’s event alerts, businesses can foster stronger customer relationships and improve their reputation for reliability and responsiveness.
Conclusion
Frontier ERP’s event notification feature is a powerful tool for improving communication across your organization. By giving real-time alerts and updates, it keeps everyone informed about important events. Enhanced communication leads to better decision-making, increased efficiency, and a more responsive operation.
Embrace the power of event alerts with Frontier ERP and transform the way your team communicates. Would you like to learn more?
